Help & support
Answers to common questions about signing in, paying and tracking your application.
How do I sign in?
Use the reference number issued to you by the admissions office (format REF-XXXXXXXX). If you don't have one yet, use the “Get reference number” page and enter your full name as recorded.
How do I pay my fees?
Open your dashboard, choose an unpaid bill and follow the payment steps: select an available currency, review the bank transfer details shown for that currency, make the transfer, then upload a photo or PDF of your transfer receipt.
What happens after I upload my receipt?
Your payment is marked as “Pending Review”. The administrator verifies it against the bank details. You will see an update here — approved payments unlock a downloadable official receipt.
What if my payment is rejected?
You will see a rejection note explaining the issue. If resubmission is enabled, you can upload a corrected receipt from the same bill page.
Where are my documents?
Documents issued to you (admission letters, statements, receipts) appear in the Documents section of your portal. Only documents assigned to you are visible to you.
I think there is an error in my record.
Contact the support channel below — an administrator can correct your application information, invoices and status from the admin portal.
Contact support
Administrator-configured contact details